RETURN POLICY
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All sales are final. No returns, exchanges, or cancellations are accepted.
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We are unable to accommodate for any name, shipping, or billing changes after an order has been placed. We do not have the ability to combine or split orders, add discount codes, or contact shipping companies to correct shipping addresses post the checkout process.
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If you have received a damaged/defective item, please contact us upon receipt with your name, order number, and nature of the issue, and attach a photo to your email. We can not process a return for damages if the product has been used. Expect 4-7 business days to have your issue resolved.
SHIPPING POLICY
ORDER CONFIRMATION
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You will receive an order confirmation email once your order has been submitted. Once your shipment is in process, you will receive a shipping confirmation email with tracking information. It may take up to 24 hours for the tracking information to display properly online.
ESTIMATED DELIVERY
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Standard Shipping for U.S. shipments typically takes 4-7 business days from the date the package is received by the postal carrier. Please refer to your tracking number for the most up-to-date information. The carrier does not provide us with different information than they provide you with the tracking number.
NON-REFUNDABLE SHIPPING
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Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges.
Shipping costs
- At The Spice Girl Kitchen, we send our products through USPS and use the flat rate shipping prices displayed on the USPS site.
- FREE shipping on all orders over $100
CUSTOMS, DUTIES + TAXES
- The Spice Girl Kitchen is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
NEED HELP?
Contact us at info@thespicegirlkitchen.com for questions related to refunds and returns.
